Curricula Descriptions
Practice Management Curriculum
| Goals: |
| Prepare residents for the business side of Medicine, leading to development of cost effective patient responsive medical practice providing professional & personal satisfaction. |
| Objectives: |
- Medical Entity Organization Structure & Behavior – understanding types & methods of medical practice models
- Personnel Management – roles of diverse staff and how to maximize staff strengths, position descriptions & evaluations
- Basic Accounting – Budgeting, accounting terms and use of professional resources
- Billing – learn to establish fees, 3rd party payers, rules & regulations, proper coding and collecting billed charges
- Investments – Investment options, resources available, personal strategies & estate planning
- Legal Aspects – Licensure, malpractice, will’s, POA and use of/roles of attorney’s
- Promotion – Advertising & Marketing of physicians practice & services
- Recruitment & Contracts – Determine personnel & family prioritizes, selling one’s self & negotiations
- Medical Records & Quality Assurance – Information contained, organization of, transcription/EMR, retention, access, numbering system, who owns & auditing
- Practice Operations – Design/layout of facility, office organization & patient operations
- Financial Operations – Taxes & insurance, pension plans, Social Security, payroll and maintaining cash flow
- Technology – use of computers & electronic devices in operating the medical office & delivery of medical & patient services
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Teaching Strategies—Noon Conference Objectives
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| Noon Lectures |
Responsible Faculty |
| See Attached |
Jeanne Hill? |
| Coding |
Lois Schlueter |
| Charge Ticket Completion |
Lois Schlueter |
| Licensure |
Mary Ann Epley |
| Human Resource Management |
Sue Aschemann |
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Rotation Experiences/Activities (Items marked with * address other curriculum goals and objectives but are integrated during this rotation.)
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Practice Management consist of the monthly noon conference, presented by QFP staff including, Jeanne Hill - Medical Services Administrator, Lois Schlueter - Business Office Supervisor, Mary Ann Epley – Residency Coordinator and Sue Aschemann – Assistant Administrator. Community professionals are guest presenter’s for a few of these noon conferences detailing their field of expertise, sharing basic knowledge and real world experiences.
First year residents rotate through the Business Office, Medical Records, Reception, Lab & Nursing, spending four hours in each department observing & learning how they function. These rotations give new residents a true understanding of how the inter-workings of the clinic progress through a set process moving both patients and their health information in parallel lines to the point of physicians providing medical services.
All 2nd year residents attend a weekend practice management seminar sponsored by the Department of Family & Community Medicine. This seminar is a product of and staffed by Jack Valancy Consulting. Topics covered include; Practice Opportunities, Starting a Practice, Personal & Professional finances, General Accounting, Patient Accounting and Personnel.
Offered to 2nd & 3rd year residents is a two-week Practice Management rotation where they actually work in reception, medical records and the business office. With a request from the resident efforts are made to schedule them in another physician office or in the hospitals business areas.
As part of the noon conference’s residents participate in exercise’s including; determining their office cost and comparing that to their estimated practice income, tracking stocks over a months time starting with an imaginary $10,000 and then comparing results among the other residents and breaking into small groups and preparing radio or TV ads as part of a marketing plan. Residents then select the best ads. The winning group is given gift certificates to Subway as a reward. |
| Outside Resources |
| Legal Aspects noon conference #2 – Attorney, Investments noon conference #2 – Financial Planner, Marketing noon conference – public relations company owner, Insurance noon conference – local insurance agency owner, Accounting noon conference – local CPA, |
| Evaluation of PM Curriculum |
| Residents complete an evaluation of each noon conference |
| Evaluation of Skills Developed by Resident |
| Using the centers chart based billing system; individual residents are monitored in completion of charge tickets, including level of service, inclusion of supplies and correct dictation supporting charge ticket submitted. |
| Evaluation of Rotation |
| Resident completes rotation evaluation |
| Outline of Curriculum |
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See Attached
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| Resource List |
- Websites from department link sites
- MD Consult
- Up to Date.com
- Smith’s General Urology
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| Rotation Mechanics |
- Library of Practice Management books & resource materials in the office of Jeanne Hill.
- Association of Family Practice Administrators
- MGMA Resource Center
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Last updated: 8/17/07
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